Jennings & Barrett’s 2026 Directors’ Feedback Report is now live. Written following an analysis of our 2026 Directors’ Feedback Survey, the report provides an important snapshot of the views and experiences of Directors across the developments we manage.
2026’s survey was the second time that Jennings & Barrett have conducted our Directors’ Feedback Survey: The surveys and reports form part of our ongoing commitment to listening to clients and using their experiences to help shape the future of our block and estate management services. 65 clients from across our portfolio submitted a response to this year’s survey.
Directors play an important role in the successful management of their developments, and their relationship with their managing agent needs to be built around communication, understanding and a shared focus on the needs of the development. Our surveys and reports provide our clients with an opportunity to report their satisfaction, escalate challenges that they’re encountering, and provide a baseline for measuring our impact, year-on-year.
Executive Directors of Jennings & Barrett, Richard Bould, Joanna Bould, and Jonian Duka, state:
“Though year-on-year comparisons between 2025’s report, and 2026’s report, shows extremely similar numbers for ratings of trust and overall experience, we’ve seen a great leap in the number of clients who report that they believe our service has improved since they first began using us for their Managing Agent.
We believe this reflects the key improvements that implementing new systems and processes has made to service delivery.”
Among clients under our key service model, those above 10 units with a Named Property Manager, 88% believe they are receiving our best-ever quality of Block & Estate Management Services.
Clients also rated us highly in comparison to their experience of previous managing agents, scoring us 7/10 on average for all value, service delivery, responsiveness, and level of trust.
Jennings & Barrett are also pleased to see that, following year-on-year comparisons between 2025 and 2026’s report, our team have continued to deliver in providing our clients with exceptional advice and accounting support, with average ratings for Level of Trust in Named Property Managers and Experiences of our Accounts Team, each receiving 4/5 on average.
Click the button above to view a report summary or access the complete report.
Are you looking for a Managing Agent that is continuously improving services?
Jennings & Barrett have been providing property services for over 115 years, and have been managing residential leasehold developments for more than 50 years. We thrive on solving problems and improving the living conditions of our clients.
Talk to us about how we’ll help you to protect the value of your development, complete major works programmes, or solve complex management challenges.
Email: blockmanagement@jenningsandbarrett.co.uk | Phone: 0203 598 9665
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