Statistic

2025

2026

Change & Analysis

Average rating for overall experience

Over 10s: 8/10 Whole Portfolio: 7/10

Over 10s: 8/10 Whole Portfolio: 7/10

Average likelihood of recommending Jennings & Barrett

Over 10s: 8/10

Whole Portfolio: 7/10

Over 10s: 8/10

Whole Portfolio: 7/10

Percentage of clients reporting that our service has "improved"

Over 10s: 35%

Whole portfolio: 33%

Over 10s: 53%

Whole portfolio: 40%

Over 10s: 51% more clients report an improved service compared to 2025

Whole portfolio: 21% more clients report an improved service compared to 2025.

Percentage of clients reporting that our service has "maintained"

Over 10s: 51%

Whole portfolio: 42%

Over 10s: 35%

Whole portfolio: 35%

Clients were less likely to report "maintained" service quality, compared to "improved" service quality, in 2026.

Percentage of clients reporting that our service has "reduced"

Over 10s: 16%

Whole Portfolio: 25%

Over 10s: 12%

Whole Portfolio: 25%

25% less of our key audience reported a reduced service quality in 2026 compared to 2025.

Blocks without a named property manager shows consistency in their responses between each year

Percentage of clients responding "Maintained" or "Improved"

Over 10s: 86%

Whole Portfolio: 75%

Over 10s: 88%

Whole Portfolio: 75%

We're delivering highly consistent great service for the majority of our clients.

Level of trust in named property manager

Over 10s: 4/5

(this question wasn't relevant to clients without a Named Property Manager)

Over 10s: 4/5

(this question wasn't relevant to clients without a Named Property Manager)

Experience with the J&B Accounts Team

Over 10s: 4/5

Whole Portfolio: 4/5

Over 10s: 4/5

Whole Portfolio: 4/5

Overall experience of Jennings & Barrett's Service

Over 10s: 4/5

Whole Portfolio: 4/5

Over 10s: 4/5

Whole Portfolio: 4/5

Overall experience of Jennings & Barrett's Service

Over 10s: 4/5

Whole Portfolio: 4/5

Over 10s: 4/5

Whole Portfolio: 4/5

Experience of contractors used on your development over the previous 12 months:

Over 10s: 4/5

Whole Portfolio: 4/5

Over 10s: 4/5

Whole Portfolio: 4/5

Rating in comparison to previous managing agents for value, levels of trust, responsiveness, service delivery?

Over 10s: 8/10

Whole Portfolio:

Value: 7/10

Service Delivery: 8/10

Responsiveness: 7/10

Value: 8/10

Over 10s: 8/10

Whole Portfolio: 7/10

We continue to be highly rated in comparison to experiences with previous Managing Agents.